Terms & Conditions for Overnight Guests at Elmley National Nature Reserve, Kingshill Farm, Kent, ME12 3RW

The site, Elmley National Nature Reserve (NNR), is an internationally important site for wildlife, particularly breeding birds in spring and winter, and as such guests must be aware of the need to be considerate of the site and potential impacts upon it when staying.

The following terms and conditions include a simple code of conduct, terms of usage of the site and facilities provided, departure information, booking terms and a complaints procedure.

By booking you have agreed to abide by these Terms and Conditions. Any queries or clarifications must be referred to our team, [email protected] prior to arrival at the site. 

1. Code of Conduct for overnight guests 

  • No dogs are permitted on site. 
  • Access to huts is only permitted by the marked routes – you will be shown these on arrival. 
  • Visitors must remain on marked footpaths and nature trails, and must not access other areas, stray off these routes or cross closed gateways. 
  • Visitors must remain in the marked area around huts and on the path and must not proceed further towards the water bodies.   
  • Any activity near the water bodies is strictly forbidden, this includes music, lights, BBQ and other general presence.  
  • Only those facilities provided may be used. Specifically guests may not provide or make their own BBQs, fires, table and chairs, picnic areas or play games outside of the permitted area. 
  • Only the lighting and torches provided may be used at the site of the shepherd huts.  
  • No audio players are permitted outside of the huts
  • We do not allow any drones onsite, unless pre-arranged with our permission, to minimise disturbance to the wildlife
  • We do not allow any illegal substances onsite

2. Usage of the site 

The site, Elmley NNR, has a range of potential hazards including deep water, uneven surfaces and farm machinery operating in the area. By staying on site you are acknowledging these Terms and Conditions and you are aware, and accept, the risks, hazards, and dangers of personal injury in entering Elmley NNR.  Elmley NNR may also contain naturally occurring flora and fauna which are harmful or poisonous. 

Parents must not allow children play unattended at any time. 

Guests and visitors agree to be considerate tenants and to take good care of the huts, tents (which accompany the huts for families) and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests or the residents. 

Should any facilities, equipment, or items in the inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Gareth, Georgina or other Elmley staff you will be held responsible for the cost of repair or replacement of that item.  By booking and using the site you agree to be responsible for your children and any children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the site and facilities. The site has numerous water bodies which are deep and contain soft mud.  

Anything you bring to the site or wider site, Elmley NNR, and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at Kingshill Farm and wider site at your own risk, e.g. the BBQ.  

You must follow all instructions provided (either by Elmley Enterprises or the product manufacturer) at all times. Elmley Enterprises accepts no responsibility from any loss or injury arising from use of the shepherds huts, barn or wider Reserve.  

The shepherd’s huts are insulated and have heating but British weather can mean dramatic variance in weather in a short period of time (“4 seasons in one day”). Whilst we supply certain facilities and equipment, there remains a requirement to perform some activities (e.g. washing up) outdoors. You are responsible for your own well-being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions at the site, such as exceptional cold and snow, where existing and / or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. Be aware the bell tents are cotton canvas and in prolonged and heavy rain the tents may leak. 

Please be aware the site is open to the public between daily (except on Tuesdays). Overnight guests are responsible for securing any valuables in their possession. A safe, or similar facility, is not provided.   

Elmley Enterprises cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by telephone on 07930847520 between 9am and 5pm, or send us an e-mail (as above).

3. Arrival & Departure 

Arrivals – From 3 p.m. on the first day of the booking, although you are welcome to arrive and enjoy the Reserve from 8 a.m..   

Departure – Guests are requested to check out of the shepherd’s huts by 11 a.m.. If you wish to spend the remainder of the day on the Reserve please to leave all baggage and personal items in your vehicle, or ask Georgina about stay storage for the day, before setting off from the farm.  Late check-outs and early check-ins can be arranged depending on availability.  There will be a charge for late check-outs that have not been pre-arranged. 

On departure your hut and the site are to be left clean and tidy. Keys must be handed back into the office or left as arranged on your arrival. All rubbish/recycling is to be disposed of responsibly in the bins provided. 

Please strip your bed linen and pillow cases and check you haven’t left anything. Thanks!

4. Customer Complaints 

In the first instance of a complaint, please speak to us directly either in person or call (Gareth) 07786 333331 so we can resolve your problem. If you are unable to do so or wish to do so once you leave please address any correspondence regarding complaints to; 

Georgina Fulton 
2 Kingshill Cottages,
Elmley, Sheerness,
Kent,
ME12 3RW 

Or email: [email protected]  

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

5. Compliance 

Any refusals to abide or follow this document may result in a cancellation of your booking and loss of your deposit and/or total fee. Reckless or intentional disturbance of protective wildlife is also against the law . Elmley Enterprises reserves the right to change its website, including prices, and terms and conditions, without notice. We also reserve the right to refuse entry to the site, cancel bookings, or instruct people to leave the Reserve, for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions). 

These Terms & Conditions are separate to any others pertaining to use of the site i.e. barn hire.

6. Privacy 

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers which are required to account for all people on site. It also allows us to contact you should the internet fail. Please note that your financial details are NEVER stored by Elmley Enterprises. We will not pass on or sell your details to any third parties.

7. Booking Contract  

By using this website and the Elmley online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Elmley Enterprises Ltd. In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Elmley Enterprises Ltd, known as ‘Elmley’ in this document.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

General Terms and Conditions

Thank you for choosing to book a stay at Elmley Nature Reserve. We look forward to welcoming you to the Reserve.  Please read our terms and conditions of booking below.  

MAKING A BOOKING 

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. 

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at Elmley. 

 You should carefully check the details of your confirmation as soon as you receive it. You must contact Elmley immediately if any of the details are incorrect or incomplete.  

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

PAYING FOR YOUR BOOKING 

All bookings made via the Elmley website must be guaranteed with a booking deposit (£50 for each night of the stay). The total booking deposit will automatically be deducted from your credit/debit card or PayPal account at the time of booking.  

Direct bookings by telephone or email can by paid using PayPal account, credit or debit card or by BACS. Balance payments are due six weeks (42 days) prior to arrival.  You will receive a reminder email notifying you of the amount.  Payments can be made on our booking website, over the phone by card or by PayPal account.  Any extra costs incurred during your stay, must be settled with Elmley by cash or credit/debit card on departure. 

CANCELLATIONS AND AMENDMENTS 

You must contact Elmley on the details provided in your booking confirmation to cancel or amend your booking.   

Cancellations  

Our cancellation policy for any booking is 42 days (six weeks) prior to your scheduled day of arrival.  Please note that any deposit payments taken are non-refundable.  Cancellations within 42 days of your first day of booking will incur a cancellation charge up to the value of your stay. 

Amendments 

Should you wish to amend the date of your booking we require at least 42 days notice prior to your arrival date. We will try to accommodate your first date change free of charge, but we may have to charge a £25 admin fee in some circumstances. 

Cancellations and changes made by Elmley   

In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. 

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. 

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to Elmley, the wildlife or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave Elmley. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

CIRCUMSTANCES BEYOND OUR CONTROL 

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Elmley. 

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to Elmley. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.

ADDITIONAL REQUESTS 

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival, giving reasonable advance notice. 

THIRD PARTY SUPPLIERS 

Elements of your break may include services supplied by third parties (for example massage). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your break includes such items.

GENERAL INFORMATION 

Prices & Availability: For real-time prices and availability please our booking website: https://elmleynaturereserve.an.... All prices are quoted in #GBP.  The price quoted is per hut and includes bed linen, pillows and towels for up to 2 persons per unit. We have the right to alter prices at any time. However, prices stated on booking confirmation will be honoured. The price includes shared use of communal faciliites. Arrival: Your accommodation will normally be available from 3pm. Please advise Elmley of your estimated arrival time using the contact details supplied on your booking confirmation and you will be met on arrival.  Please note that if you arrive later than 5pm the main entrance gates may be locked so please contact Elmley to request the entrance code. 

Departure:  Check-out is by 11am. Unarranged late check-outs will be subject to a charge.  Please contact Elmley to advise of your departure and to return key and settle-up for any spends during your stay.   

Parking: There is ample space available in the farm yard.

Accuracy of information on this website: 

Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to wildlife present on site is intended for your general information and any changes are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

Insurance 

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Our liability to you 

We accept liability for, and totally restricted to, services booked via the Elmley website, or through our booking agent Sawday’s Canopy & Stars, in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability. 

Privacy Electronic mailing list: 

Elmley operates an opt-out email policy. By contacting Elmley or making a booking your email address will be you may receive communications from Elmley. If you wish to opt out of our mailing list you can use the link or email address provided at the bottom of any of our emails to do so. Alternatively, you can unsubscribe by sending an email to: [email protected]  

We do not sell, exchange or trade email addresses to or with third parties. 

Reservations: In order to guarantee your reservation you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation. 

When making a reservation you will be transferred to a secure (SSL) server in order to provide credit or debit card information provided by PayPal. When you are transferred to this secure server you will see a padlock icon in the bottom corner of your browser window and the URL of the page you are viewing will begin with "https". Any information you provide while you are within this secure environment is encrypted and cannot be read by a third party.

Third party websites and viruses 

Elmley cannot be held responsible for the accuracy, content, or availability of information about our accommodation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the Elmley website. 

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited. 

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

Copyright (c) Elmley Enterprises Ltd. All rights reserved 

All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of Elmley Enterprises Ltd and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site. 

All names, logos, trademarks, service marks, trade dress and trade names are proprietary to Elmley and may not be used by anyone for any purpose without our prior express written consent.  

It is illegal to use any spy wares, robot, spider or other automatic device, or manual process to track or copy the site or the contents or information without our prior express written consent, apart from the recognized major search engines such as Google & Yahoo MSN. The use of any such material from the Elmley website on any other Web, Internet, intranet, extranet or other site or computer environment is strictly prohibited. 

Information on our site is intended for your reference only. If you have any specific queries you should contact Georgina at Elmley directly, [email protected] . 

Elmley nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.