COVID-19

19th July update

Our accommodation is well spaced in nature to allow you to come and unwind amongst the wildlife. With 3,300 acres to explore social distancing is what we do best!

It remains our priority that our guests and our team feel safe and comfortable, and we're very fortunate with so much space in nature that we can keep your stay or visit relaxed. Please find below information on our approach and measures post July 19th, you can read detailed information here.

Masks
Our team will continue to wear masks in indoor areas. This is not essential for guests but please do wear one if you prefer.

Table service
We are continuing with table service in Kingshill Barn, partly as its much more relaxed for our guests. If you need something you are welcome to come to the bar, and our staff will request guests don't crowd.

Distancing
We're lucky with the beautiful Kingshill Barn and Farmhouse that we have the space to operate distanced tables whilst still retaining its character.

Ventilation
As a timber Victorian barn, Kingshill Barn is naturally well ventilated! As weather allows we will keep doors and window open in Kingshill Barn and Kingshill Farmhouse.

Please do also enjoy the new seating outside in The Farmyard.

Check-in and check out
To ensure we can continue enhanced cleaning and ensure accommodation has a good airing before our staff enter and between guests we are keeping our 3.30pm check in and 10.30am check out. You are very welcome to enjoy the Reserve before and after your stay, and tea, coffee and cake will be available!

There is optional self check in and check out. You may not see our team in person, but they will be there throughout your stay and can be contacted at all times by telephone. Please do let us know in advance if you wish to self check in. We are still cashless.

Cleaning
We are continuing our enhanced cleaning and hygiene protocols for accommodation changeovers and shared areas. This includes following strict hand washing guidance and having hand sanitiser and hand washing facilities available. The additional hygiene measures can impact the environment, so we have thought very carefully how to implement these with minimal additional environmental impact, so please read more on this here.

Symptoms
We request that guests do not come if they are displaying COVID symptoms, a positive test or have been told to isolate by NHS Track and Trace. Please note we will not admit any guests with suspected symptoms. We follow the same policy with our team.

Reserve visits
We are still operating a pre booking system for Reserve visits, with the exception of Friends of Elmley, you can also now buy a ticket with the warden on the gate. In line with Government Guidance we are enabling visitors to check in by pre-booking or providing details on entry.

Future booking
We are open for future bookings, and we very much look forward to welcoming you for a visit or a stay. Future bookings are under flexible terms so you can arrange an escape into nature without any worries

Please do note that bookings must follow the rules in place date of your stay or visit. If you aren’t sure please get in touch or visit the Government roadmap here.

If you have any questions at all, please don't hesitate to get in touch.

Best wishes

Gareth, Georgina and the Elmley team